Cancellation by The Ethnic Story: There may be certain orders that The Ethnic Story is unable to accept Orders and without any control cancel the Order. The Ethnic Story reserves the right, at The Ethnic Story's sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in YOUR order being cancelled include, without limitation, non-availability of the product or quantities ordered by YOU, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by The Ethnic Story's credit and fraud avoidance department. The Ethnic Story may also require additional verifications or information before accepting any order. The Ethnic Story will contact YOU if all or any portion of YOUR order is cancelled or if additional information is required to accept YOUR order. If YOUR order is cancelled after YOUR credit card has been charged, the said amount will be reversed back in YOUR credit card account. A promo code, once used shall not be refunded in case of cancellation of order either by Customer or The Ethnic Story.

Cancellation by the User: In case of requests for order cancellations, The Ethnic Story reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if The Ethnic Story receives a cancellation notice and the order has not been processed/ approved by The Ethnic Story, The Ethnic Story shall cancel the order and refund the entire amount to YOU within a reasonable period of time. The Ethnic Story will not be able to cancel orders that have already been processed. The Ethnic Story has the full right to decide whether an order has been processed or not. YOU agree not to dispute the decision made by The Ethnic Story and accept The Ethnic Story's decision regarding the cancellation.

The Ethnic Story reserves the right to cancel any orders that classify as 'Commercial Order' as determined by The Ethnic Story as per certain criteria. Any The Ethnic Story Reward Point or Promo Code used for placing the 'Commercial Order' will not be refunded as per this cancellation policy. An order can be classified as 'Commercial Order' if it meets with the below mentioned criteria, which may not be exhaustive, viz:

        i. Products ordered are not for self-consumption but for commercial resale

        ii. Invalid address given in order details

        iii. Any malpractice used to place the order